This happens with some frequency, as if a user was to purchase a new key code instead of renewing the exising one.ĭo not wait too long before submitting the ticket: there is a limited time of around 2 weeks after a key code expires before the Pasword Manager data becomes unavailable for transfer: you would, in that case, simply need to re-enter all of the data. Maybe our Webroot Moderator like can look into this or you can Submit a Trouble Ticket . Whatever needs to happen behind the scenes isn't happening, and my new keycode is not being linked to the passwords account. I'm having the same exact issue, I opened a couple of Support Tickets but only received a response to "add your new keycode to your console" which was the very first thing I did prior to trying anything else. OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0. ![]() ![]()
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